San Antonio Premier Collision Repair:
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Privacy Policy

Last updated: 2026

Information We Collect

When you submit an estimate request or contact form, we collect the information you provide, which may include your name, phone number, email address, vehicle details (year, make, model), damage type, insurance company, a damage description, and your preferred CARSTAR Superior Collision San Antonio location. We may also collect standard technical information such as the pages you visit, the referring website, and basic browser or device information. When you consent to text messages, we record that consent and your mobile number for messaging purposes.

How We Use Your Information

We use your information to coordinate collision repair services, prepare estimates, communicate with you about your repair or inquiry, and assist with repair documentation and communication during the insurance-claim process. We may also use your information to respond to your questions and provide the services you request.

Text Messages (SMS)

If you provide consent, we may send you non-marketing text messages regarding your estimate, repair inquiry, appointment, or service request. Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out or HELP for help at any time. Consent is not a condition of any purchase or of submitting a form. You may revoke consent at any time by replying STOP or by contacting one of our locations.

Your mobile opt-in information and consent are not sold or shared with third parties for their own marketing or promotional purposes.

Information Sharing

We do not sell your personal information. We may share your information with operational service providers and business partners when necessary to complete your repair or inquiry, which may include your insurance company (as needed for the claim process), towing providers, rental vehicle providers, parts suppliers, and technology or customer-management providers that help us operate our business and communicate with you. These parties are only provided the information necessary to perform the relevant service.

Data Retention & Security

We retain the information you submit for as long as necessary to provide our services and respond to your inquiry, and as otherwise needed for legitimate business or legal record-keeping purposes. We use reasonable administrative, technical, and physical safeguards to help protect your information, but no method of transmission or storage is completely secure.

Your Choices

You may choose not to provide certain information, though that may limit our ability to respond to your request. You may opt out of text messages at any time by replying STOP to a message or by contacting us. To update, correct, or request deletion of your information, or to ask questions about how we handle your data, contact any of our San Antonio locations. Depending on your location, certain privacy rights may apply under applicable law; this policy does not expand or limit any rights you may have under applicable law.

Children

This website is not directed to children, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Contact

For privacy questions, contact any of our three San Antonio locations: